1. Introduction
EcoSport Innovations Limited (‘we’, ‘us’, ‘our’, or ‘Company’) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ecosport-innovations.co.uk and use our services.
We operate as a sports facility consultancy across the UK and Ireland. This policy applies to all residents of the UK and Ireland, and complies with UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as Irish Data Protection legislation where applicable.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you contact us via our website enquiry form or email, we collect:
- Your name, email address, and phone number
- Your organisation type (club, school, local authority, etc.)
- Details about your project or enquiry
- Any other information you choose to provide
2.2 Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and device information
- Pages visited and time spent on our website
- Referrer information (how you found us)
- Browser type and operating system
- Cookies and similar tracking technologies (see Section 6)
2.3 Information from Third Parties
We may receive information about you from third parties such as:
- Search engines and analytics providers
- Publicly available project information from governing bodies
- Client testimonials and case study contributions (with consent)
3. Legal Basis for Processing Your Data
Under UK GDPR and Irish Data Protection law, we process your data on the following legal bases:
- Contract: Processing is necessary to provide our consultancy services to you
- Legitimate Interests: Processing your enquiry data to provide relevant information and improve our services
- Consent: Where you explicitly consent (e.g., for marketing communications)
- Legal Obligation: Where required by law (e.g., safeguarding, fraud prevention)
4. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide consultancy services
- Send project-related communications
- Generate invoices and manage contracts
- Improve our website and services based on user behaviour
- Monitor website security and prevent fraud
- Send marketing communications (where you have opted in)
- Comply with legal and regulatory requirements
5. How Long We Keep Your Data
We retain your data for different periods depending on the purpose:
- Enquiry Data: Retained for 3 years after your last contact (to support potential future projects)
- Contract/Project Data: Retained for 7 years (UK accounting and legal requirement)
- Website Analytics: Aggregated data retained for up to 26 months
- Marketing Communications: Retained until you unsubscribe
- Testimonials/Case Studies: Retained indefinitely (with consent), unless withdrawal requested
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. These include:
- Essential Cookies: Required for site functionality (login, form submission, security)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics 4)
- Marketing Cookies: Used to track conversions from advertising (where applicable)
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
7. Who We Share Your Data With
We only share your data with:
- Service Providers: Cloud storage (for project files), email providers, analytics platforms (all with data processing agreements)
- Legal/Regulatory Bodies: Where required by law (e.g., tax authorities, courts)
- Business Partners: Where essential to deliver your project (with your knowledge)
We do not sell your data to third parties for commercial gain.
8. International Data Transfers
As we operate across the UK and Ireland, your data is processed within the UK and Ireland. Some third-party service providers may process data outside the EEA. Where this occurs, we ensure appropriate safeguards are in place (Standard Contractual Clauses, Adequacy Decisions, or other GDPR-compliant mechanisms).
9. Your Data Protection Rights
Under UK GDPR and Irish data protection law, you have the right to:
- Access: Request a copy of your personal data (subject access request)
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (right to be forgotten)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a portable format
- Object: Opt out of marketing communications or certain processing activities
- Withdraw Consent: Withdraw consent at any time (does not affect lawfulness of prior processing)
To exercise these rights, contact us (see Section 11). We will respond within 30 days.
10. Data Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include:
- Encrypted data transmission (HTTPS/SSL)
- Secure password storage (hashing/salting)
- Access controls and staff training
- Regular security assessments
While we strive to protect your data, no security system is completely impenetrable. We cannot guarantee 100% security.
11. Data Breach Notification
In the unlikely event of a data breach that compromises your personal data, we will notify you without undue delay (within 72 hours where legally required) and inform the relevant data protection authorities.
12. Third-Party Links and Websites
Our website may contain links to third-party websites (governing bodies, funding bodies, industry partners). We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal data.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a revised ‘last updated’ date.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:
EcoSport Innovations Limited
Email: info@ecosport-innovations.co.uk
Address: 12 CRANAGE ROAD, NORWICH, ENGLAND, NR1 2ND
Data Protection Officer: Nick Rickerby
You also have the right to lodge a complaint with your national data protection authority: